Customer Care
FAQ:
Current processing times: 1-3 days if all items are NOT made in-house
2023- 2024-USA CUSTOMERS
ALL USA orders get tracking.
2023- CANADIAN CUSTOMERS
Your order will come with tracking.
WHERE DOES MEK SHIP FROM?
MEK is located in the Central Valley area of California in the United States. This means I’m nowhere NEAR LA but closer to the Bay Area.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. This is a ONE Women-owned shop depending on the weather ill walk to the Post office.
International shipping delivery times may vary between 2 and 12 weeks. There are no tracking capabilities for international shipping UNLESS you happen to be a Canadian customer, please take this into consideration before ordering.
The sticker shop:
Because of the nature of handmade items, each sheet/sticker may be perfectly imperfect but has been carefully looked over for noticeable flaws.
HOW MUCH IS SHIPPING DOMESTIC ORDERS?
Domestic orders are $3.00-$4.06 USD.
HOW MUCH IS SHIPPING international ORDERS?
Domestic orders are $13+ USD.
HOW DO I PAY FOR MY ORDER? IS IT SECURE?
Miss Evil Kitty’s checkout process PAYPAL You can pay with a credit card if you don’t have a PayPal account. Orders are not mailed out until E-checks are cleared.
MEK ships all domestic USA orders Priority Mail on M-F Priority Mail takes about 2-3 days. with include tracking of all domestic orders.
WHAT IS YOUR REFUND POLICY?
If for any reason you are not happy with your purchase, please contact MEK within 7 days of from purchase date to arrange a refund of the purchase price. Shipping costs are not refundable. Reserved items and custom orders are not refundable.
DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?
Yes, I do!
WHY DOES THE FREE SHIPPING CODE NOT WORK FOR MY (COUNTRY)?
We only offer free shipping to the United States at this time. We will keep you posted !!
HOW DO I PAY FOR MY ORDER? IS IT SECURE?
Miss Evil Kitty’s checkout process Paypal/square/stripe You can pay with a credit card if you don’t have a PayPal account. Orders are not mailed out until E-checks are cleared.
ARE THE FINDINGS AND CHAIN USED BY M.E.K NICKLE and LEAD-FREE?
Yes M.E.K only uses nickel and lead-free chains and findings in her jewelry.ie (rings, earrings bracelets, and necklaces). In some cases, some items may be alloy-based. Which can be mixed metals. All pieces are created by hand, so no two items are identical unless they are part of a limited edition. Which means slight variances from what is shown in the photos.
UK/EU Customers
VAT TAXES/CUSTOM FEES
*IMPORTANT*
If you do decide to order to UK/EU, please know that you may be charged a VAT tax on your order when it reaches customs. I will not be collecting VAT taxes and will not be responsible for them. Any taxes/fees/charges are the customer’s responsibility and are not included in the product cost or shipping fee. If you don’t want to pay the tax, your order will be returned back to me.
I live outside the USA how long will my order take to get to me?
International orders will take between 10 days and 3 weeks for delivery, there are no tracking capabilities for international shipping, please take this into consideration before ordering.
MEK ships all international Orders on Wednesday; Priority Mail® International which takes about 6-10 days.
Will I Have to Pay for Customs & Duties?
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Payment
MEK accepts credit cards through Paypal. Orders are not mailed out until E-checks are cleared.
WHAT IS YOUR REFUND POLICY?
If for any reason you are not happy with your purchase, please contact MEK within 7 days of from purchase date to arrange a refund of the purchase price. Shipping costs are not refundable. Reserved items and custom orders are not refundable.
Other Questions
Are photos accurate to what I’ll be getting?
You are getting the exact product you see in the photo, colors may vary due to monitors and phones.
Why are some products listed as ” B-Grade etc?
B-grade products have small flaws, But I listed them in the shop, at a discount.