Customer Care

FAQ:

2020-COVID 19= Due to Current events and mail will be delayed by a few days or weeks or month/s. If you want tracking added to your order if your in the USA please look for the tracking listing in the shop! Other delays will be due to weather as fall and winter will make trips to the post office harder.

WHERE DOES  MEK  SHIP FROM?

 

We are located in the Modesto, California area in the United States.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. This is a one women show depending on the weather ill walk to the Post office.

International shipping delivery times may vary between 2 and 12 weeks.

 The sticker shop:

Because of the nature of handmade items, each sheet may be perfectly imperfect but has been carefully looked over for noticeable flaws.

What is Heat treated mean? 

It means it was at one point an actual amethyst that was heated so it turns into the yellow, citrine is known for BUT people still use them as citrine, it just how you set your intuition.

How do you know all the healing properties of the “crystals”?

Tons of research and having over 130 crystals in my own collection and mix that with my crystal healing knowledge.

I live outside the USA how long will my order take to get to me?

International orders will take between 10 days and 3 weeks for delivery, there’s are no tracking capabilities for international shipping, please take this into consideration before ordering. We know that Canada does offer to track to the USA.

Will I Have to Pay for Customs & Duties?

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?
Yes, we do!

HOW MUCH IS SHIPPING FOR INTERNATIONAL ORDERS AND DOMESTIC ORDERS?
Domestic orders $3.00-$4.06 USD and International $13.00+ USD. Shipping rates may vary for outside the USA.

WHY DOES THE FREE SHIPPING CODE NOT WORK FOR MY (COUNTRY)?
We only offer free shipping United States at this time. We will keep you posted !!

HOW DO I PAY FOR MY ORDER? IS IT SECURE?
Miss evil kitty’s checkout process PAYPAL You can pay with a credit card if you don’t have a PayPal account. Orders are not mailed out until E-checks are cleared.

ARE THE FINDINGS AND CHAIN USED BY M.E.K NICKLE AND LEAD-FREE?
Yes M.E.K only uses nickel and lead-free chain and findings in her jewelry.ie (rings, earrings and bracelets, and necklaces). In some cases, some items may be alloy based. Which can be mixed metals.

WHAT IS YOUR REFUND POLICY?

If for any reason you are not happy with your purchase, please contact MEK within 7 days of from purchase date to arrange a refund of the purchase price. Shipping costs are not refundable. Reserved items and custom orders are not refundable.

 

 

Please contact us below. We are available Monday-Friday (10 am-3 pm PST)  Have your order number ready. Thank you and happy shopping!